At BWA Yachting there is not much that we take more seriously other than looking after our customers, so much so that we have now set up a dedicated Customer Care & TQA Department. Of course we have always had a customer service team with a never ending quest to exceed the expectations of captains, crew and industry stakeholders. This dedicated department will be there to help all our agents wherever they are, ensure a Total Quality Assured service.
Listening to customers, being at the side of captains and crew understanding their point of view, their requirements and suggestions, absorbing their feedback and put into practice elements for improving the service will be the main objective of the department.
We’re pleased to say we have very few complaints, but should they arise, this team is on hand to smooth things out quickly and directly.
The customer care culture in the company will be developed further and new initiatives will be launched to provide a better overall service.